To Enhance and Enrich the Lives of Our Members

COVID-19 response and updates

Update June 29, 2020

I am sad to relay the message that our planned re-opening date has been delayed by Contra Costa County. At this time no estimated date has been given, but we are awaiting any updates regarding the timeline from the County. While we were excited to welcome you back on July 1st, we recognize that the health and safety of our community is of the utmost importance.

But, we are ready when we get the go ahead! Further details on re-opening dates and operations will be provided when we have more information. 

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Update June 12, 2020

An update on Membership Dues

We appreciate your patience during these uncertain times. Upon the exciting news of a potential July 1st opening, per Contra Costa County, we want to let you know that we will NOT be billing for the month of July, regardless of opening the Club.

Since the Club closed in mid-March, we have continually assessed the best way to support our membership given the closure has been significantly longer than anticipated. In lieu of crediting partial month dues for March and then charging dues for July, we are giving everyone the month of July FREE. We understand that many of you may not be ready to come back and we want to give you the month to further evaluate your membership needs. Come back and enjoy the Club and see what we have implemented to keep our staff and members safe.

Per state and county guidelines, the Club’s programming and services will be limited. We are working to ensure we can meet these guidelines and will have more information out soon. We sincerely appreciate your patience and support as we re-open the Club.

• No dues will be assessed for the month of July
• Annual Memberships will be extended 4 months from your current expiration date
• Memberships may be put on Inactive at no charge until October 31st. The $25 fee will resume November 1st
• Dues will resume billing per usual on August 1st

Changes to memberships will be accepted beginning July 1st. You are welcome to call or email with questions at any time. Membership Representatives will be available beginning July 1st to speak in person at the Club.

We will have further details out regarding specific Club operations soon.

We are looking forward to welcoming you back!
 

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Update May 27, 2020

REOPENING FAQ

We hope this finds you and your family well and finding ways to stay active! Below are some of the more common questions we have been asked. This is what we currently know and is subject to change based on the reopening guidelines once provided. I can assure you that once we have confirmed guidelines, we will have detailed information available prior to opening the Club.

When will the Club open?
We are following State and County announcements closely. Gyms are part of Phase 3 in California’s reopening plan. As of now, California is in full Phase 2 and Contra Costa County in is the early stages of Phase 2. We are hopeful of a June reopening and will keep all members appraised as we learn more about the County’s stages and advancement into Phase 3.

What will checking into the Club look like?
We are anticipating limits on the number of people in the Club at any one time. In order to ensure we meet this requirement we may require members reserve a time for working out. This will work much like signing up for a TRX class. Once we have a better understanding of this potential guideline, we will provide detailed information. We have placed markers on the floor to ensure members are appropriately spaced when waiting to check in, both inside and outside the Club. We will ask that members have a barcode to check-in, in which they will scan themselves. Front Desk staff will welcome you behind a clear divider.

Members may be required to be proceed through a health check station prior to entering the Club for any symptoms of COVID-19 or a temperature of 100.4 or higher. In this case members will be not be able to access the Club. Members will be encouraged to self-check at home and stay home if they are sick.

What will be available within the Club?
The State, nor our County have released guidelines for gyms. However, we are closely following guidelines provided in other states and are anticipating some of the following:
• Fitness equipment
To ensure physical distancing, some cardio and strength equipment will be in a daily usage rotation. Essentially, some equipment will be placed out of order each day. We are relocating equipment to other areas of the facility to increase distancing as well. Workout spaces for weights, functional training, and stretching will be marked.
• Pool
We are hopeful for the pool opening and allowing for lap swimming. Lane reservations may required and more information will be provided. The Junior Pool will not reopen in this initial phase.
• Group Classes
If we are able to host group classes, we will do so on a modified schedule and with a limited number of participants. Classes will require reservations to ensure ample spacing.
Outside Classes - We are also looking at offering some classes outside.
• Hot tubs, Steam Room and Saunas
The indoor and outdoor hot tubs, steam rooms and dry saunas will not reopen in this initial phase as we cannot effectively distance in these spaces.
• Locker rooms
Full locker room access will be available if we are permitted under the guidelines. However, lounges and communal amenities will not be accessible. Amenities, such as razors and q-tips can be provided upon request. Ensuring proper distancing among the lockers is challenging and the majority of lockers will not be available. We will ask members to only use showers and lockers if needed during this initial phase.

Will I be required to wear a mask when in the Club?
We will follow all County guidelines regarding when and wear masks are required and keep members appraised on the expectations. All staff will be required to wear masks in the Club.

How will the Club continue to keep equipment and spaces disinfected?
We have enhanced our cleaning protocol above and beyond what was in place early this year. We have reduced non-essential touch points within the Club and devised a system to ensure staff are cleaning equipment between use, in addition to members being asked to clean before and after. More information will be provided prior to reopening regarding these specific steps.

Will members be expected to adhere to physical distancing guidelines?
Yes, members will be asked to adhere to all guidelines set forth, including distancing guidelines. We understand there will be strong desire to socialize and catch-up with your fellow members, but we ask that you maintain at least 6 feet between those not in your household. Staff will remind members that we notice encroaching on another’s space. We recognize that members will have a different comfort level with this, but will ask that all members adhere to distancing and be respectful to staff if reminded to space appropriately.

We realize this does not cover everything and will continue to update these questions and answers as best we can. We will be providing several avenues (videos, emails, FAQs and social media) for members to understand how the Club will reopen once the guidelines are announced. We are working hard to ensure we can welcome members back safely and we are excited about seeing you soon!
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Update May 1, 2020

Oakwood remains temporarily closed under the extended Shelter in Place guidelines. We know this is a very difficult time for our members and their families, and that your workout regime is vital to your physical and mental well being. We are actively pursuing plans so we are ready to safely welcome you back as soon as we are given the go ahead.

We are developing new protocols as State and County Guidelines continue to evolve. These may include temperature screening for members and staff. At this point, we expect staff to wear masks, with gloves required for certain positions. In addition, we are already enhancing our disinfecting procedures throughout the Club.

We are also considering a variety of social distancing plans and feel lucky that Oakwood’s large facility promotes flexible use space.

Expect to receive more information, including finalized protocols and plans, as we move closer to re-opening day.

Please be assured that membership charges are on pause until we re-open. Looking ahead, no dues or other member charges will be assessed any earlier than July 1st, even if we are allowed to open the Club before that time. Annual dues will be adjusted once we re-open.

We also want to assure you that we are continuing to pay staff during this time.

We continue to wish you and your families all the best in staying safe and healthy. We are looking forward to the safe return of our Oakwood community.

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April 1, 2020

In these uncertain times, we would like to keep you updated on your Oakwood membership.

We have had many calls and emails regarding requests to change or cancel memberships.

Until we are fully operational, we have suspended all processing of paperwork and billing procedures.

This includes:
Changes to your account.
Cancellation requests.
Freeze requests.
Any other miscellaneous changes.

We would also like to reassure you that you will not be billed for any membership dues, active or inactive, until we open for business. Once open, your March dues will be adjusted accordingly.

Thank you all for your patience and concern. We appreciate and value you as part of our club community and can’t wait to see you all back healthy and safe.

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March 17, 2020

Once again, thank you for your patience in this very difficult time. As you know, we were mandated to close the Club last night, effective March 17, 2020.

Due to this closure caused by the COVID-19 virus, we are suspending your dues. We will freeze all memberships temporarily and no payments will be processed at this time until further notice.

Your April billing will be delayed and evaluated when business resumes. There will be no automatic debit occurring in April.

For those that have paid annually, please know that your Annual will be extended for the length of our closure.

For those members on automatic debit through your personal bank, please make sure to delay payment.

Since our closure was effective March 17th, your March dues will be adjusted when we re-open.

All locker rental dues will also be suspended.

As we navigate the challenges ahead, please know we will keep you informed.

Again, thank you for your patience and loyalty during this unusual time.  

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March 16, 2020

Thank you for all your support through these last few weeks. Because of your support and vigilance, we have successfully navigated through this unique time posed by the Coronavirus. We have no staff or members testing positive for Covid-19.

The safety of our Members and Staff is our top priority. We continue to make decisions with the health and well-being of our members and staff in mind. Having closely monitored the Coronavirus these last few weeks and making adjustments where necessary, we now must take action to comply with the Contra Costa Health Services Order, dated March 16, 2020. To that end, we are closing the Club effective 11pm Monday, March 16, 2020, until further notice.

Given that the Coronavirus is complex and evolving, it is our intention to re-open as soon as deemed appropriate by Contra Costa Health Services.

Thank you for all your support and we look forward to welcoming you back!

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March 13,2020

As we navigate the rapidly developing changes and recommendations from the CDC and Contra Costa County Health Department, we are modifying our Group Exercise class policies to limit class size to 20 participants per class.

Per the County Health Department’s recommendations on social distancing, limiting the number of participants will allow for ample spacing in classes.

This will begin Saturday, March 14, 2020 until further notice.

To sign-up for classes please ask for a number upon check-in at the Front Desk.

Please check the online Group Exercise schedule and App for last minute changes to classes. Download the Oakwood Athletic Club app Androids and iphones in the App Store

We appreciate your patience and understanding as we work to ensure the health and well-being of our members and staff.

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March 12, 2020

As the COVID-19 community impact continues to evolve, we want to keep our community aware of our continued efforts. We know that the situation is continuously changing, and we are continuing to monitor, maintain, and take as much precaution as we can to mitigate the possibility of exposure to the virus.

We are cleaning and disinfecting all areas of the club. In the locker rooms we are wiping down surfaces, lockers and handles. In the Studios we are disinfecting equipment, floors, and mats. In fitness our employees continuously disinfect and clean cardio equipment, weights and machines. In childcare we are disinfecting toys, play areas, and surfaces. In all other areas of the club, we are cleaning and disinfecting surfaces and door handles throughout the day.

We have increased the number of disinfectant wipes and hand sanitizing stations throughout the club. We have added more disinfectant wipes to both locker rooms and studios as well. Please continue to help us by wiping surfaces and equipment before and after use.

We are also in the process of evaluating all classes and program sizes. In addition to posting information in the club, we will be using our website, mobile app, email and social media platforms to send out additional information on how we will proceed in these areas.

Steps to keep Oakwood and our surrounding community safe:
- Stay home if you are sick and remain at home until you feel well.
- Wipe down equipment and surfaces before and after use. *Please dispose of wipes in trash cans after use.
- Wash your hands frequently with soap and water for at least 20 seconds, particularly before and after working out and using equipment.
- Use an alcohol-based hand sanitizer when soap and water are not available. Rub the sanitizer thoroughly between your fingers, outside of hands, and fingertips and allow to dry.
- Avoid touching your eyes, nose or mouth with your unwashed hands.
- Use a barrier, such as a paper towel or tissue, to touch commonly touched surfaces, such as bathroom door handles and elevator buttons.